The Intuitive Balance LLC has the intention to be mindful and transparent. In the spirit of transparency, this policy explains how we respond to requests for records or information about members of The Intuitive Balance’s community.

This policy does not constitute legal advice or a promise that The Intuitive Balance LLC will respond in a specific way or at all. The Intuitive Balance LLC  reserves the right to deviate from these practices at any time. This policy is a part of our Terms and Conditions of Use. By using The Intuitive Balance LLC or requesting information on The Intuitive Balance platform or our members, you’re agreeing to this policy and our Terms and Conditions of Use.

1. The Intuitive Balance Member Records and Information

2. The Intuitive Balance Requires Valid Legal Process

3. Serving The Intuitive Balance with Legal Process to Request Access to Member Information

4. Emergency Circumstances

5. Notice to the Member Whose Records Are Sought

6. Requests for Witness Testimony

7. Cost Reimbursement

1. The Intuitive Balance Member Records and Information

Before you contact The Intuitive Balance for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant The Intuitive Balance member.

Some information about The Intuitive Balance buyers and sellers (which we collectively refer to in this policy as “The Intuitive BalanceMembers”) and the public name of its owner, and the provider’s policies, are public and can be viewed by anyone at any time. In addition, The Intuitive Balance members may have access to certain records by logging in to their accounts. For example, The Intuitive Balance sellers can access and download sales records in .csv format.

For more information about the records The Intuitive Balance collects, please see our Privacy Policy.

2. The Intuitive Balance Requires Valid Legal Process

Except in emergency situations or when consistent with our Terms and Conditions of Use, Privacy Policy, and applicable law, The Intuitive Balance requires valid and sufficient legal process (for example, a subpoena or court order) to compel us to disclose records or information about a The Intuitive Balance member.

Legal process must contain enough identifying information so that The Intuitive Balance can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, provider name, or payment information.

3. Serving The Intuitive Balance with Legal Process to Request Access to Member Information

Before obtaining a legal process and contacting The Intuitive Balance, please check the location of the member whose information you are seeking. All requests for member information must be made with valid and sufficient legal process. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to support@theintuitivebalance.com (indicating in the subject line, that the information request is in need of immediate review).

Receipt of legal process by these means is for The Intuitive Balance’s convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.

As a US-based company, The Intuitive Balance may require that non-US legal processes be domesticated under a Mutual Legal Assistance Treaty (“MLAT”), letters rogatory, or section 1782 of the US code, as appropriate. 

4. Emergency Circumstances

If your request for information involves an emergency regarding a danger of death or serious physical injury to a member of the The Intuitive Balance community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email support@theintuitivebalance.com from your official email address and provide the following:

  1. Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);

  2. A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to an The Intuitive Balance member or any person;

  3. The identity of the person or people who are in danger;

  4. The specific records sought and how they relate to the emergency; and

  5. Why legal process cannot be obtained and the records must be disclosed without delay.

5. Notice to the Member Whose Records Are Sought

When The Intuitive Balance receives a legal process seeking records or information about an The Intuitive Balance member, The Intuitive Balance may provide notice to that member, including a copy of the legal process. The Intuitive Balance may also allow the member enough time to appear and object to the legal process in court, if necessary.

6. Requests for Witness Testimony

The Intuitive Balance does not provide expert witnesses for trial or deposition. When The Intuitive Balance produces records, we provide a standard records custodian declaration of authenticity. A live testimony by a records custodian is unnecessary because the records are self-authenticating.

7. Cost Reimbursement

The Intuitive Balance may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.