PRIVACY POLICY

The Intuitive Balance — Privacy Policy

Effective date: November 12, 2026

The Intuitive Balance LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit theintuitivebalance.com, shop with us, book a service, visit our space in Elkhart Lake, or contact us by phone or text — and how we use, share, and protect it. By using our website or contacting us, you agree to the practices described in this policy.

Information we collect

We collect information in a few different ways.

Information you give us. When you make a purchase, book a session, create an account, sign up for our newsletter, register for an event, or contact us, you may provide your name, email address, phone number, billing and shipping address, and the contents of your messages — including any messages you send us through the live chat on our website. Payment card details are entered directly with our payment processor; we do not store full card numbers.

Information collected automatically. When you visit theintuitivebalance.com, our website platform and analytics tools automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, and how you arrived at and moved through the site. This is collected through cookies and similar technologies (see “Cookies, analytics and tracking” below).

Information from calls and texts. When you call or text us — including through our after-hours messaging and call service — we receive your phone number and the contents of your message or voicemail, along with the date and time. We may keep a record of these communications to respond to you and improve our customer service.

Information from the Human Design tool. When you use our free Human Design chart tool, you provide your name, date of birth, time of birth, and birth location (used only to determine the correct time zone for your chart), and optionally your email. Your chart is calculated privately in your own web browser. If you choose to have your chart emailed to you, or you request a full Human Design report, we receive the information you submit — your birth details, your generated chart, your email address, and any questions or focus areas you add — so that we can prepare and send what you asked for.

How we use your information

We use the information we collect to:

Process and fulfill your orders, bookings, and event registrations;
Respond to your questions, calls, and texts, and provide customer service — including routing after-hours messages to the right person;
Send you order confirmations, receipts, and service-related updates;
With your permission, send you newsletters, promotions, and updates about products, workshops, and events (you can unsubscribe at any time);
Operate, maintain, and improve our website, products, and services;
Detect, prevent, and address fraud, security issues, and technical problems; and
Comply with our legal obligations.

Phone calls and text messages

We offer a phone and text service, including an after-hours service, so we can better understand and respond to your needs. Messages and calls for this service are sent and received through our dedicated number, (920) 781-3657. This section explains how that works.

Your consent. By calling or texting us, or by giving us your phone number and asking us to contact you, you consent to receive calls and text messages from The Intuitive Balance at that number related to your inquiry, order, booking, or customer-service request. These are service-related messages that help us respond to you; we do not send marketing or promotional text messages.

Message frequency and costs. Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out. You can opt out of text messages at any time by replying STOP to any text from us. After you reply STOP, we will send one confirmation message and will not send you further texts unless you opt back in. Reply HELP for help, or contact us using the details at the end of this policy. Opting out of texts may limit our ability to respond to your after-hours requests.

How we treat this information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell your personal information. We do not share your mobile phone number, your text-messaging opt-in, or the contents of your calls and texts with any third parties or affiliates. The only parties that receive this information are the service providers that help us operate our call and text service (such as our messaging platform), and they may use it solely to provide that service to us — not for their own purposes. Text-messaging opt-in data and consent are never shared with third parties for any purpose.

Emergencies. Our phone and text service — including the after-hours service — is not monitored at all times and is not for emergencies. If you are experiencing a medical, mental-health, or safety emergency, call 911 or your local emergency number, or contact a licensed professional or crisis line.

How we share your information

We do not sell your personal information. We share it only in these limited circumstances:

Service providers. We share information with companies that help us run our business — for example, our website and e-commerce platform, payment processors, email and marketing tools, scheduling software, analytics providers, and the provider that powers our after-hours call and text service. These providers may use your information only to perform services for us.
Legal and safety reasons. We may disclose information if required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
Business transfers. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies, analytics and tracking

Our website is built on Wix, and it uses cookies and similar technologies that come with the Wix platform by default — for example, to keep the site working and secure, remember your preferences, and give us basic information about how visitors use the site. We do not add our own separate advertising or tracking tools. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them. For details on the cookies the Wix platform uses, you can review Wix’s own Cookie Policy.

Data retention

We keep your personal information for as long as needed to provide our products and services, maintain your account, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we take reasonable steps to delete or de-identify it.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. You can help protect your account by keeping your password confidential.

Your privacy rights and choices

Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct or delete it, to opt out of marketing communications, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information. To exercise any of these rights, contact us using the details below; we will respond as required by applicable law and will not discriminate against you for exercising your rights. You can unsubscribe from marketing emails using the link in any email, and opt out of texts by replying STOP.

Other important information

Children’s privacy. Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-party links. Our site may link to other websites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

Changes to this policy. We may update this Privacy Policy from time to time. When we do, we will revise the “effective date” at the top of this page. Significant changes will be posted here.

How to contact us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at:

The Intuitive Balance LLC
176 E. Rhine Street, Elkhart Lake, WI 53020
Email: max@theintuitivebalance.com
Phone: (920) 522-3035
Text: (920) 781-3657