Shipping and Returns policy

SHIPPING & RETURNS The Intuitive Balance — Shipping & Returns Effective date: November 12, 2026 Thank you for supporting The Intuitive Balance. Please review our shipping and returns policy below before placing your order. Processing time Orders are processed and packed with care. Please allow 1–3 business days for us to prepare your order before it ships. Orders placed on weekends or holidays are processed the next business day. You’ll receive a confirmation, and tracking information once your order is on its way. Shipping We ship within the United States via the United States Postal Service (USPS). Shipping costs are calculated at checkout based on your order and destination. Delivery times vary by location and the service selected, typically 3–7 business days after your order ships. At this time we ship within the United States only. Once your order leaves our hands and is in the care of USPS, delivery times are determined by the carrier and are outside our control. Damaged or lost shipments We package every order carefully, but items can occasionally be damaged or lost in transit. Because USPS is responsible for your package once it has been shipped, any item damaged or lost during shipping should be reported to USPS directly. Please keep all original packaging and materials, and take the damaged item and packaging to your local USPS location to file a claim. We’re glad to help you with the information you need for your claim — just contact us. Please report any shipping damage to us within 7 days of delivery so we can assist you. Returns and exchanges All sales are final. We do not accept returns or exchanges. Many of our items are natural, one-of-a-kind pieces, and each is chosen and photographed with care so you know what you’re receiving. Please review your order carefully before completing your purchase, and reach out with any questions before you buy — we’re always happy to help you choose. Order questions If something isn’t right with your order, please contact us as soon as possible and we’ll do our best to make it right within this policy: The Intuitive Balance LLC 176 E. Rhine Street, Elkhart Lake, WI 53020 Email: max@theintuitivebalance.com Phone: (920) 522-3035