Terms and Conditions

TERMS AND CONDITIONS The Intuitive Balance — Terms and Conditions Effective date: November 12, 2026 Welcome to The Intuitive Balance. These Terms of Service (“Terms”) govern your use of theintuitivebalance.com (the “Site”) and the products, services, workshops, and sessions we offer. By using our Site, making a purchase, or booking a service, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the Site. Who we are The Intuitive Balance LLC is a wellness and energy-alignment business located at 176 E. Rhine Street, Elkhart Lake, WI 53020. In these Terms, “we,” “us,” and “our” refer to The Intuitive Balance LLC, and “you” refers to you, the visitor or customer. Using our website You agree to use the Site only for lawful purposes. You may not use the Site in any way that could damage, disable, or impair it, interfere with another person’s use of it, or attempt to gain unauthorized access to any part of it. You must be at least 18 years old, or have the permission of a parent or guardian, to make a purchase or book a service. Products and pricing We offer crystals, wellness goods, and related products. Because many of our items are natural materials, each piece is unique, and the exact size, shape, color, and markings may vary from the photographs shown. We make every effort to display our products accurately, but we cannot guarantee that your screen displays colors exactly as they appear in person. All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to limit quantities, correct pricing errors, and refuse or cancel any order. Orders and payment When you place an order, you agree to provide current, complete, and accurate purchase and account information. Payment is processed securely through our third-party payment processor; we do not store your full payment card details. Your order is confirmed once payment is received. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or an error in pricing or availability. Shipping and returns Shipping, delivery, and our returns policy are described in our Shipping & Returns policy, which is part of these Terms. In short: all sales are final, and we do not accept returns or exchanges. Please review that policy before purchasing. Bookings, sessions, and workshops We offer in-person experiences, readings, sessions, and workshops. When you book, you agree to any scheduling, cancellation, and payment terms presented at the time of booking. Please arrive on time; late arrivals may receive a shortened session. If you need to cancel or reschedule, we ask for at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice, or missed appointments, may not be eligible for a refund. Certain services — including Human Design readings and energy healing sessions (both hands-on and hands-off) — are also governed by their own Client Agreement & Release, which you must read and accept before participating. Those agreements are incorporated into these Terms by reference. If anything in a service’s own agreement conflicts with these Terms for that service, the service’s own agreement controls. Wellness disclaimer Our products, services, sessions, and workshops are offered for personal reflection, relaxation, and wellbeing as supportive, experiential practices. They are not medical or mental-health care and are not a substitute for professional diagnosis, treatment, or advice. We make no claims that any product or service will diagnose, treat, cure, or prevent any physical, emotional, or mental health condition. Always consult a qualified healthcare provider for medical concerns, and never disregard or delay professional medical advice because of something you experienced through us. Using our products and services is voluntary and at your own discretion. Intellectual property All content on the Site — including text, images, graphics, logos, the bee mark, product photography, and written material — is owned by or licensed to The Intuitive Balance LLC and is protected by copyright and trademark law. You may not copy, reproduce, republish, or distribute our content for commercial purposes without our written permission. Reviews and submissions If you post a review, comment, or other content, you grant us permission to use, display, and share it in connection with our business. You are responsible for what you submit, and you agree not to post anything unlawful, offensive, or that infringes the rights of others. We may remove any content at our discretion. Third-party links Our Site may link to third-party websites or services we do not control. We are not responsible for their content, products, or practices, and these Terms do not apply to them. Disclaimers The Site and everything on it are provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any product or service will meet your expectations. Limitation of liability To the fullest extent permitted by law, The Intuitive Balance LLC, its owner, and anyone working with the business will not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising out of your use of the Site, our products, or our services. Where liability cannot be excluded, it is limited to the amount you paid for the product or service giving rise to the claim. Indemnification You agree to indemnify and hold harmless The Intuitive Balance LLC and its owner from any claims, losses, or expenses arising out of your use of the Site, your violation of these Terms, or your violation of the rights of any third party. Governing law These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the Site will be handled in the state or federal courts located in Wisconsin. SMS Terms By providing your mobile phone number and opting in, you agree to receive text messages from The Intuitive Balance LLC related to your inquiries, orders, bookings, and customer-service requests. You can opt in by giving us your number and asking us to text you, or through a form or checkbox where offered. These are service-related messages. Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. You can opt out at any time by replying STOP to any text from us; after you reply STOP, we will send one confirmation message and will not send you further texts unless you opt back in. Reply HELP for help. Mobile carriers are not liable for delayed or undelivered messages. Our text service is not monitored at all times and is not for emergencies — if you are experiencing a medical, mental-health, or safety emergency, call 911 or your local emergency number. For details on how we handle the information you share with us, please see our Privacy Policy. Changes to these Terms We may update these Terms from time to time. When we do, we will revise the effective date above. Your continued use of the Site after changes are posted means you accept the updated Terms. Contact us Questions about these Terms? Reach us at: The Intuitive Balance LLC 176 E. Rhine Street, Elkhart Lake, WI 53020 Email: max@theintuitivebalance.com Phone: (920) 522-3035 Text: (920) 781-3657 CONTACT PAGE — add near the top Text us at (920) 781-3657. Message and data rates may apply. Reply STOP to opt out.